Table 1

Population characteristics (N = 279)

Demographic characteristics


Females

65%

With higher professional or university education

43%

Age, mean

52 yrs

Age, range

19 – 83 yrs


Complaint characteristics


Concerned medical treatment

66%

Concerned nursing care

22%

Concerned lack of information

41%

Concerned interpersonal conduct

57%

Concerned organisation of care

38%


Reported impact of event giving rise to complaint


Gave rise to physical discomfort, pain or handicap

82%

Gave rise to mental suffering

85%

Had financial consequences

64%


Made a claim for financial compensation


Made a claim for financial compensation

8%


Friele et al. BMC Health Services Research 2008 8:199   doi:10.1186/1472-6963-8-199

Open Data