Email updates

Keep up to date with the latest news and content from BMC Health Services Research and BioMed Central.

Open Access Pre-publication history

Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

Roland D Friele*, Emmy M Sluijs and Johan Legemaate

BMC Health Services Research 2008, 8:199  doi:10.1186/1472-6963-8-199

Pre-publication versions of this article and reviewers' reports

Original Submission - Version 1 Manuscript 05 Oct 2007
Reviewer's Report David Studdert 15 Nov 2007
Reviewer's Report Wayne Kenneth Cunningham 19 Nov 2007
Resubmission - Version 2 Manuscript Author's comment 23 Apr 2008
Reviewer's Report David Studdert 26 May 2008
Resubmission - Version 3 Manuscript Author's comment 02 Jul 2008
Reviewer's Report David Studdert 04 Aug 2008
Resubmission - Version 4 Manuscript Author's comment 11 Sep 2008
Resubmission - Version 5 Manuscript 12 Sep 2008
Editorial acceptance 17 Sep 2008
Published 30 Sep 2008