Table 5

Adjusteda means for communication utterances and communication aspects, and outcomes of the consultations (N = 131–795)

Emotional exhaustion

Depersonalisation

Pers. accomplishment

Satisfaction time


Low

High

Low

High

Low

High

Low

High

N = 786–795

N = 131–132

N = 454–460

N = 207–208

N = 406–411

N = 600–607

N = 476–484

N = 396–400


Instrumental utterances

65.2

82.6**

69.1

74.9

64.9

73.6*

75.1

61.8**

from which:

- biomedical talk

39.9

47.5*

42.7

42.9

38.2

45.2**

45.5

38.1**

- psychosocial talk:

6.6

12.0**

6.1

9.7**

7.0

7.7

7.8

6.2

* psychosocial questions

2.9

4.2**

2.7

3.9**

3.1

3.1

2.8

2.7

* psychosocial information

2.9

6.2**

3.2

4.8**

4.0

3.4

4.3

3.2

* psychosocial counselling

.6

1.2**

.6

.8

.6

.7

.7

.6


Affective utterances

44.4

47.9

47.0

47.8

42.3

49.8*

47.9

41.3

from which:

- empathy

1.3

1.6

1.3

1.5

1.4

1.5

1.4

1.1

- showing concern

.2

.2

.2

.3

.2

.2

.1

.2


Other communication

Patient-centeredness

3.8

3.7

3.8

3.8

3.8

3.9**

3.8

3.8

% eye contact

42%

42%

43%

39%

40%

44%*

39%

41%


Outcomes

Consultation length

9.3

11.4**

9.8

10.7

9.4

10.2

10.7

8.9**

Psychological evaluation

2.5

2.6

2.7

2.7

2.5

2.6

2.6

2.5

Psychol/social diagnosis

9%

12%

9%

11%

9%

10%

9%

9%


a Adjusted for the GPs' and patients' age and gender

* p < .05; ** p < .01

Zantinge et al. BMC Family Practice 2009 10:60   doi:10.1186/1471-2296-10-60

Open Data