Table 1

Satisfaction with health care services (all sources) provided to adults or children (caretakers responding)

Treated with courtesy

Waiting time too long

HW explained diagnosis clearly

Treatment not explained in a way we could understand

Full trust in skill of health worker treating us

Not told when to bring child back to clinic

Getting medicines was easy

Health unit not kept clean

Did not feel security was good at clinic

Over all satisfied with services we received


Child under 5 yrs*


Strongly agree

144 (75.1)

46 (32.7)

87 (57.1)

21 (13.8)

81 (52.3)

50 (36.8)

75 (50.9)

31 (22.8)

23 (17.9)

71 (47.45)

Somewhat agree

26 (17.1)

68 (42.0)

29 (19.3)

29 (17.6)

38 (26.2)

22 (13.4)

27 (16.4)

49 (29.7)

25 (18.0)

42 (27.7)

Somewhat disagree

9 (6.7)

21 (13.8)

25 (16.7)

44 (30.7)

16 (10.6)

26 (19.5)

32 (21.6)

19 (14.8)

9 (6.9)

19 (13.2)

Disagree

2 (1.1)

15 (11.5)

9 (6.9)

55 (37.9)

15 (10.8)

44 (30.3)

17 (11.2)

50 (32.7)

74 (57.3)

17 (11.6)


Child 5-10 years*


Strongly agree

96 (67.4)

47 (38.2)

63 (44.2)

17 (11.8)

71 (51.6)

62 (44.6)

56 (45.2)

20 (14.2)

16 (11.7)

57 (44.1)

Somewhat agree

36 (27.7)

63 (41.3)

40 (29.5)

34 (26.0)

36 (26.4)

26 (17.0)

36 (24.3)

46 (30.1)

17 (12.5)

37 (28.6)

Somewhat disagree

3 (2.1)

18 (12.8)

25 (19.8)

51 (36.7)

19 (14.9)

27 (22.1)

20 (14.8)

29 (24.2)

24 (19.9)

20 (14.8)

Disagree

3 (2.8)

10 (7.8)

8 (6.5)

34 (25.5)

10 (7.2)

21 (16.4)

22 (15.7)

42 (31.5)

75 (55.9)

16 (12.5)


Adults


Strongly agree

226 (75.0)

104 (38.6)

159 (55.6)

57 (19.2)

168 (55.9)

132 (46.6)

73 (26.1)

65 (22.2)

147 (50.5)

Somewhat agree

58 (19.7)

107 (35.2)

67 (23.0)

66 (21.7)

71 (25.9)

69 (24.7)

63 (21.0)

44 (15.0)

83 (29.2)

Somewhat disagree

10 (4.3)

57 (18.8)

40 (15.4)

82 (28.6)

42 (14.0)

45 (15.5)

61 (21.5)

38 (12.9)

30 (10.3)

Disagree

4 (1.0)

25 (7.5)

18 (6.0)

93 (30.6)

12 (4.2)

39 (13.2)

90 (31.4)

146 (49.9)

30 (10.0)


*Only responses of caretakers who were present when services provided are included.

Burnham et al. BMC International Health and Human Rights 2011 11:15   doi:10.1186/1472-698X-11-15

Open Data