Table 5

Number of health plans who scored below average, average and above average in 2005

Quality aspect

Below average

Average

Above average


General rating of health plan

17

2

11

Conduct of employees

7

14

9

Health plan information

4

20

6

Access to call centre

8

10

12

Getting the needed help from call centre

5

17

8

Reimbursement of claims

9

10

11

Transparency of (co)payment requirements

6

18

6


Hendriks et al. BMC Health Services Research 2009 9:167   doi:10.1186/1472-6963-9-167

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