BMC Health Services Research

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Open Access Highly Access Research article

The emotional context of self-management in chronic illness: A qualitative study of the role of health professional support in the self-management of type 2 diabetes

John Furler1*, Christine Walker2, Irene Blackberry1, Trisha Dunning3, Nabil Sulaiman1, James Dunbar4,5, James Best6 and Doris Young1

Author Affiliations

1 Dept of General Practice, University of Melbourne, Carlton, Australia

2 Chronic Illness Alliance, Melbourne, Australia

3 School of Nursing, Deakin University, Geelong, Australia

4 Greater Green Triangle University Department of Rural Health, Flinders University, Adelaide 5001, Australia

5 Greater Green Triangle University Department of Rural Health, Deakin University, Warrnambool, Victoria, Australia

6 Faculty of Medicine, University of Melbourne, Carlton, Australia

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BMC Health Services Research 2008, 8:214 doi:10.1186/1472-6963-8-214

Published: 17 October 2008

Abstract

Background

Support for patient self-management is an accepted role for health professionals. Little evidence exists on the appropriate basis for the role of health professionals in achieving optimum self-management outcomes. This study explores the perceptions of people with type 2 diabetes about their self-management strategies and how relationships with health professionals may support this.

Methods

Four focus groups were conducted with people with type 2 diabetes: two with English-speaking and one each with Turkish and Arabic-speaking. Transcripts from the groups were analysed drawing on grounded hermeneutics and interpretive description.

Results

We describe three conceptually linked categories of text from the focus groups based on emotional context of self management, dominant approaches to self management and support from health professionals for self management. All groups described important emotional contexts to living with and self-managing diabetes and these linked closely with how they approached their diabetes management and what they looked for from health professionals. Culture seemed an important influence in shaping these linkages.

Conclusion

Our findings suggest people construct their own individual self-management and self-care program, springing from an important emotional base. This is shaped in part by culture and in turn determines the aims each person has in pursuing self-management strategies and the role they make available to health professionals to support them. While health professionals' support for self-care strategies will be more congruent with patients' expectations if they explore each person's social, emotional and cultural circumstances, pursuit of improved health outcomes may involve a careful balance between supporting as well as helping shift the emotional constructs surrounding a patient life with diabetes.