Figure 2.

Sample Survey Question on STMM Feedback Report. This question is graphically represented with the Universal Average (the mean responses from all missions that have completed the surveys), compared alongside the specific answer from STMM A. In this sample question, the director of Mission A completely agreed that referral was easy compared to the universal average where 40% of missions completely agreed, 40% somewhat agreed and 20% were indifferent. The universal average of Likert response and standard deviation is also given in the graph as 1.8 and 0.7483 respectively.