Table 7 |
|
|
Patient satisfaction questionnaire. (Original items are in Dutch) |
|
|
Scale 1. Accessibility by phonet,c,v |
|
|
|
|
|
It was easy to find the phone number of the GP cooperative# |
(+) |
|
It was easy to get through on the telephone |
(+) |
|
The time until the doctor's assistant picked up the phone was short |
(+) |
|
|
|
|
Scale 2. Doctor's assistant's attitudet,c,v |
|
|
|
|
|
The doctor's assistant was friendly on the phone |
(+) |
|
The doctor's assistant had enough time to talk to me on the phone |
(+) |
|
The doctor's assistant seemed to understand the problem |
(+) |
|
The doctor's assistant took my problem seriously |
(+) |
|
The information given by the doctor's assistant was very clear |
(+) |
|
|
|
|
Scale 3. Questions asked by the doctor's assistantt,c,v |
|
|
|
|
|
The doctor's assistant asked too many questions |
(-) |
|
I thought it was annoying that the doctor's assistant started with noting my personal data before asking about my complaints |
(-) |
|
|
|
|
Scale 4. Urgency of complaintt,c,v |
|
|
|
|
|
I believed my problem was very severe |
(+) |
|
I thought my problem needed immediate care |
(+) |
|
|
|
|
Scale 5. Advice given by doctor's assistantt |
|
|
|
|
|
The doctor's assistant's information about my problem was good |
(+) |
|
The advice the doctor's assistant gave me was very useful |
(+) |
|
The telephone advice by the doctor's assistant had reassured me |
(+) |
|
The telephone advice by the doctor's assistant was sufficient considering my problem |
(+) |
|
I thought the doctor's assistant was right to give me telephone advice only |
(+) |
|
|
|
|
Scale 6. Waiting time at the cooperativec |
|
|
|
|
|
I thought I had to wait too long at the registration desk |
(-) |
|
I thought I had to wait too long before the GP came to see me |
(-) |
|
|
|
|
Scale 7. Waiting roomc |
|
|
|
|
|
There was enough material (magazines et cetera) in the waiting room to entertain the patients |
(+) |
|
The waiting room looked very clean |
(+) |
|
|
|
|
Scale 8. Distance to the GP cooperativec |
|
|
|
|
|
I think the travel time from my house to the GP cooperative is too long |
(-) |
|
The GP cooperative is easy accessible |
(+) |
|
|
|
|
Scale 9. Treatment by the GPc,v |
|
|
|
|
|
The GP took my problem seriously |
(+) |
|
The GP was friendly |
(+) |
|
The GP gave me clear information about my problem |
(+) |
|
The advice the GP gave me was very useful |
(+) |
|
The GP had enough time for me during the consultation |
(+) |
|
I was very pleased with the treatment by the GP |
(+) |
|
|
|
|
Scale 10. Waiting time until GP arrivesv |
|
|
|
|
|
I thought it took too long for the GP to arrive |
(-) |
|
|
|
|
Scale 11. Overall satisfactiont,c,v |
|
|
|
|
|
I am satisfied about this contact with the GP cooperative |
(+) |
|
I am satisfied about the time it took to help me |
(+) |
|
I think the GP cooperative functions very well |
(+) |
|
Satisfaction rating on a scale from 1 to 10 regarding the functioning of the GP cooperative‡ |
|
|
Satisfaction rating on a scale from 1 to 10 regarding the telephone procedure at the GP cooperative‡,* |
|
|
|
|
|
t scale for the patients group who received telephone advice only c scale for the patients group who attended the GP cooperative for a consultation v scale for the patients group who received a home visit * this item was excluded from the scale related to patients who attended the GP cooperative # this item was excluded from the scale related to patients who received a home visit ‡ these items have been divided by two to reach the same range as the other items. |
|
|
van Uden et al. BMC Health Services Research 2005 5:6 doi:10.1186/1472-6963-5-6 |
|
