Table 7

Internal consistency per dimension
Cronbach’s alpha Minimum – Maximum
(N = 26) Corrected item-total correlation
Process View (11 items) 0.768 0.280 – 0.625
Process Structure (7 items) 0.760 0.199 – 0.622
Process Jobs (6 items) 0.686 0.226 – 0.700
Process Measurement and 0.840 0.321 – 0.719
Management (9 items)
Customer-focused Process 0.781 0.180 – 0.812
Values and Beliefs (6 items)

Gonçalves et al.

Gonçalves et al. BMC Health Services Research 2013 13:475   doi:10.1186/1472-6963-13-475

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