Table 2

Shift of power from the healthcare provider to the ‘customer’
Perception Sub-categories
Positive experiences - Access to PHCCs became easier and faster through drop-in receptions
- More welcoming, friendly and communicative attitude to patients
Negative experiences - Unreasonable, demanding patients
- Reduction in the number of planned visits for chronically ill patients in favour of time devoted to minor complaints
- Loss of home visits
Positive and negative experiences - The shift of power is leading to prioritisation conflicts

Maun et al.

Maun et al. BMC Health Services Research 2013 13:382   doi:10.1186/1472-6963-13-382

Open Data