Table 3

Focus group topic guide
Topic Issues raised by individual interviewees
Access to health services Appointment letters; hospital signs
Relationships with healthcare staff Language used
Disclosure to healthcare staff Who to tell; how to tell
Self-management of health conditions Obtaining and using medicines
Stigma and mental wellbeing Other people’s attitudes; disclosure management
Suggestions for the NHS to improve the experiences of people with low literacy Colour coding; oral explanations

Easton et al.

Easton et al. BMC Health Services Research 2013 13:319   doi:10.1186/1472-6963-13-319

Open Data