Table 5

Results of structural equation modeling
Path Path name Path coefficient t Value
Interpersonal-Based Medical Service Encounter (ξ1)→ Service Quality (η1) (H1) γ11 0.57 5.27**
Interpersonal-Based Medical Service Encounter (ξ1)→ Patient Satisfaction (η3) (H2) γ31 0.23 2.11*
Service Quality (η1)→ Patient Trust (η2) (H3) β21 0.49 4.58**
Patient Trust (η2)→ Patient Satisfaction (η3) (H4) β32 0.33 4.26**
Interpersonal-Based Medical Service Encounter (ξ1)→ Professional Personnel (x1) λ1 0.89 7.21**
Interpersonal-Based Medical Service Encounter (ξ1)→ General Administrative Personnel (x2) λ2 0.68 5.52**
Interpersonal-Based Medical Service Encounter (ξ1)→ Environment and Space (Physical Symbol) (x3) λ3 0.77 6.86**
Service Quality (η1)→ Response (y1) λ4 0.75 6.70**
Service Quality (η1)→ Reliability (y 2) λ5 0.87 7.03**
Service Quality (η1)→ Assurance (y 3) λ6 0.97 7.96**
Goodness of fit χ2 / d.f.= 2.19, GFI = .91, AGFI = .89, NFI = .91, RMSR = .058.

* p < .05. ** p < .01.

Chang et al.

Chang et al. BMC Health Services Research 2013 13:22   doi:10.1186/1472-6963-13-22

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