Table 3

Discriminant validity analysis results of all the constructs
PATTERN χ2 d. f. χ2
Interpersonal-Based Medical Service Encounter
Unlimited Measurement Pattern 62.35 52 -----
Professional Personnel and General Administrative Personnel 132.08 53 69.73**
Professional Personnel and Environment and Space (Physical Symbol) 116.31 53 53.96**
General Administrative Personnel and Environment and Space (Physical Symbol) 145.22 53 82.87**
Service Quality
Unlimited Measurement Pattern 87.69 31 -----
Response and Reliability 122.58 32 34.89**
Response and Assurance 136.25 32 48.56**
Reliability and Assurance 114.36 32 26.67**

** p< .01.

Chang et al.

Chang et al. BMC Health Services Research 2013 13:22   doi:10.1186/1472-6963-13-22

Open Data