Table 6

Process factors promoting e-Health implementation
Category Factor Paper no. Paper perspective
Implementation team Regionally based implementation staff 22,23,80 B1,B2,C
Capable, skilled, motivated implementation staff 22,23,70,77,84,85 A,B1,C,D
Implementation practices Training 8,10,14,24,25,48,55,63,75,78,80,83,84, 85 A,B1,B2,C,D,E
Implementation strategy to motivate people (both from within and without) 47,49,79,80 A,B1,B2,C,E
Best practices 10,22,23,70,84,85 A,B1,C,D
Quick wins 65,70 C,D
Evaluation and feedback loops both bottom-up and top-down 22,23,25,84 B1,C,D
Bottom-up strategy Work with existing local community networks 48,63 A,C
Partnership: local residents as partners from an early stage add value and know their needs; objectives and roles should be transparent 65 C,D
In publically financed projects, civic leaders need the support of politically active citizens 48 A
Unbiased mediator role 25,65 C,D
Use of pilot implementation projects 65,85 A,C,D
Top-down strategy Planned diffusion strategy with a need-based product/service 58 B1
When computer resources are left to the market place, economy factors will dominate 48 A
Implementation leadership, creating collective learning through openness 80 B1,B2,C
Top-down decision-making through local politicians 9 B1

Hage et al.

Hage et al. BMC Health Services Research 2013 13:19   doi:10.1186/1472-6963-13-19

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