Table 2

Patient satisfaction scale (Rating 1ā€“5), comparison between the centre A and B
Survey questions Centre B Centre A P-value*
Mean (SD) Mean (SD)
Attitude of receptionist 4.4 (0.87) 4.6 (0.67) <0.001
nā€‰=ā€‰466 n =449
Time you had to wait before seeing a nurse or doctor 3.2 (1.34) 4.0 (1.13) <0.001
n =449 n =431
Attitude of nurse or doctor 4.6 (0.79) 4.7 (0.67) 0.07
n =439 n =434
Satisfaction with the explanation about problem by doctor or nurse 4.4 (0.88) 4.6 (0.7) 0.02
n =430 n =434
Treatment or advice 4.4 (0.9) 4.5 (0.78) 0.06
n =430 n =435
Overall satisfaction with the service (for this visit) 4.3 (0.97) 4.5 (0.78) <0.001
n =439 n =436
Overall satisfaction distribution (%) 4.3 (0.97) 4.5 (0.78) <0.001
n =430 n =435
Rated 5 Very satisfied 49.0% 63.5% -
Rated 4 Fairly satisfied 37.1% 29.8% -
Rated 3 Uncertain 7.1% 3.0% -
Rated 2 Not very satisfied 3.4% 2.3% -
Rated 1 Not satisfied at all 3.4% 1.4% -

* P values are obtained after controlling the effect of other relevant factors including age, sex, ethnicity, office hours or out-of-hours, first time user.

Arain et al.

Arain et al. BMC Health Services Research 2013 13:142   doi:10.1186/1472-6963-13-142

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