Table 4

Cost-comparisons between both types of reminders based on current telecommunication costs in Switzerland (in Euros)
Items Text-message reminder group Telephone reminder group
COST
Telecommunication cost
(0.07 €/text-message) 3281 appointments 230.-
(0.08 €/phone call) 2626 appointments* 210.-
Administrative work to make manual phone calls during 6 months (30%) (€) 8’700.-
Total costs (€) 230.- 8910.-
BENEFITS
Nr of additional appointments attended compared to the 14% rate of missed appointments before the intervention (Fees =80(€) per consultation) 84 for text message 6’720.-
122 for telephone 9’760.-
Net benefits (€) 6490.- 850.-

* Patients reached by the telephone reminder.

Junod Perron et al.

Junod Perron et al. BMC Health Services Research 2013 13:125   doi:10.1186/1472-6963-13-125

Open Data