Table 2

Interviewees by role and location
Staff /stakeholder group Location
999 SPA OOH External all
Call handler 6 15 12 1 34
Call supervisor/ manager 3 4 3 1 11
Other call centre staff 1 n/a n/a 1 2
Clinical 3 1 4
Senior manager 6 1 1 8
CDSS Developers n/a 2 2
Government level n/a 3 3
Total 38 17 9 64

Pope et al.

Pope et al. BMC Health Services Research 2013 13:111   doi:10.1186/1472-6963-13-111

Open Data