Table 3

mean and standard deviation per quality aspect in 2006, 2007 and 2009

Quality aspects

2006

2007

2009

Mean

SD

Mean

SD

Mean

SD

Physician communication

3.43

0.57

3.41

0.58

3.49

0.52

Nurses communication

3.39

0.64

3.45

0.64

3.53

0.55

Pain treatment

3.49

0.65

3.46

0.66

3.45

0.67

New medication communication

n/a

3.05

0.96

2.98

0.95

Accommodation

n/a

3.29

0.53

3.25

0.54

Treatment explanation

n/a

3.47

0.70

3.52

0.65

Feeling safe

n/a

3.35

0.63

3.43

0.59

Respect for autonomy

n/a

2.97

0.64

3.02

0.64

Contradictive information

n/a

3.45

0.96

3.43

1.00

Discharge information

n/a

3.20

0.88

3.15

0.88

Ward intake experience

n/a

3.88

0.43

3.87

0.40

Hospital accessibility

n/a

3.48

0.76

3.49

0.73

Ikkersheim and Koolman BMC Health Services Research 2012 12:76   doi:10.1186/1472-6963-12-76