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Open Access Research article

Beyond price: individuals' accounts of deciding to pay for private healthcare treatment in the UK

Catherine Exley1*, Nikki Rousseau2, Cam Donaldson3 and Jimmy G Steele4

Author affiliations

1 Institute of Health and Society and Centre for Oral Health Research, Newcastle University, Baddiley-Clark Building, Richardson Road, Newcastle NE2 4AX, UK

2 Institute of Health and Society Newcastle University, Baddiley-Clark Building, Richardson Road, Newcastle NE2 4AX, UK

3 Yunus Centre for Social Business and Health, Level 3 Buchanan House, Glasgow Caledonian University, Cowcaddens Road, Glasgow G4 0BA, UK

4 Institute of Health and Society, Centre for Oral Health Research, School of Dental Sciences, Newcastle University, Framlington Place, Newcastle NE2 4BW, UK

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Citation and License

BMC Health Services Research 2012, 12:53  doi:10.1186/1472-6963-12-53

Published: 7 March 2012

Abstract

Background

Delivering appropriate and affordable healthcare is a concern across the globe. As countries grapple with the issue of delivering healthcare with finite resources and populations continue to age, more health-related care services or treatments may become an optional 'extra' to be purchased privately. It is timely to consider how, and to what extent, the individual can act as both a 'patient' and a 'consumer'. In the UK the majority of healthcare treatments are free at the point of delivery. However, increasingly some healthcare treatments are being made available via the private healthcare market. Drawing from insights from healthcare policy and social sciences, this paper uses the exemplar of private dental implant treatment provision in the UK to examine what factors people considered when deciding whether or not to pay for a costly healthcare treatment for a non-fatal condition.

Methods

Qualitative interviews with people (n = 27) who considered paying for dental implants treatments in the UK. Data collection and analysis processes followed the principles of the constant comparative methods, and thematic analysis was facilitated through the use of NVivo qualitative data software.

Results

Decisions to pay for private healthcare treatments are not simply determined by price. Decisions are mediated by: the perceived 'status' of the healthcare treatment as either functional or aesthetic; how the individual determines and values their 'need' for the treatment; and, the impact the expenditure may have on themselves and others. Choosing a private healthcare provider is sometimes determined simply by personal rapport or extant clinical relationship, or based on the recommendation of others.

Conclusions

As private healthcare markets expand to provide more 'non-essential' services, patients need to develop new skills and to be supported in their new role as consumers.