Open Access Research article

Patient satisfaction in pediatric outpatient settings from the parents’ perspective - The Child ZAP: A psychometrically validated standardized questionnaire

Eva Maria Bitzer, Stephanie Volkmer, Marco Petrucci, Nikolaus Weissenrieder and Marie-Luise Dierks*

BMC Health Services Research 2012, 12:347  doi:10.1186/1472-6963-12-347

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