Table 1

The sociotechnical model used in framing the study [[44]]
System Functions Human Perspectives The Health Care System
Structure Technology Work Organization Role of Medicines
What has been put in place? What does the intervention look like? What new work practices emerge? What is the role of the intervention in the wider healthcare system?
Process Processing Social Interactions Management of Care Delivery
What is done that is different? What processes emerge and change? How do communication patterns and workflow change? What organizational changes emerge?
Outcome Validity of Processing Quality of The Service Potential for Change
What has been achieved? Is the service safe and reliable? Is the experience of the service satisfactory? How might the intervention be used in the future?

Takian et al.

Takian et al. BMC Health Services Research 2012 12:105   doi:10.1186/1472-6963-12-105

Open Data