Table 1 |
|||
| The sociotechnical model used in framing the study [44] | |||
| System Functions | Human Perspectives | The Health Care System | |
| Structure | Technology | Work Organization | Role of Medicines |
| What has been put in place? | What does the intervention look like? | What new work practices emerge? | What is the role of the intervention in the wider healthcare system? |
| Process | Processing | Social Interactions | Management of Care Delivery |
| What is done that is different? | What processes emerge and change? | How do communication patterns and workflow change? | What organizational changes emerge? |
| Outcome | Validity of Processing | Quality of The Service | Potential for Change |
| What has been achieved? | Is the service safe and reliable? | Is the experience of the service satisfactory? | How might the intervention be used in the future? |
Takian et al. BMC Health Services Research 2012 12:105 doi:10.1186/1472-6963-12-105
