Table 5

Predictors of patient satisfaction with heath care provider interactions at health centres, Central Ethiopia, January 2009

Explanatory Variables

No. (%)

p-value

Unstandardized B coefficient

Standardized B coefficient

95% CI for B


Educational status

Cannot read and write*

240 (31.3)

Can read and write

123 (16.0)

.684

-.033

-.012

(-.190, .125)

Grade 1-6

147 (19.1)

.042

.153

.060

(.005, .300)

Grade 7-12

207 (27.0)

.103

.126

.056

(-.026, .278)

Diploma and above

51 (6.6)

Occupational status

Farmer*

286 (37.3)

House wife

158 (20.6)

.007

.198

.080

(.054, .341)

Student

153 (19.9)

.822

.022

.009

(-.169, .212)

Government employment

67 (8.7)

.608

-.053

-.015

(-.257, .150)

Merchant

57 (7.4)

.625

.055

.014

(-.165, .274)

Others

47 (6.1)

.735

.040

.010

(-.194, .274)

Knowing Health care provider

Know very well

35 (4.6)

.121

.225

.047

(-.059, .509)

Know well

57 (7.4)

.095

.189

.050

(-.033, .411)

Know little bit

180 (23.4)

.044

.154

.065

(.004, .304)

Don't know at all*

496 (64.6)

Frequency of visit in 12 months

Once*

563 (73.3)

Twice

165 (21.5)

.046

-.174

-.071

(-.345, -.003)

Three times

29 (3.8)

.954

.002

.008

(-.277, .293)

≥4 times

11 (1.4)

.025

-.532

-.063

(-.997, -.068)

Type of visit

New*

683 (89.9)

Follow up

85 (11.1)

.023

.230

.072

(.031, .429)

Provider made you feel at ease

Poor

47 (6.1)

.009

-.319

-2.614

(-.558, -.079)

Fair

158 (20.6)

Good*

277 (36.1)

Very good

240 (31.3)

.000

-.351

-4.323

(-.511, -.192)

Excellent

46 (6.0)

.091

.187

1.693

(-.030, .404)

Provider examined me thoroughly

Strongly disagree

47 (6.1)

-.059

-.014

(-.292, .173)

Disagree

222 (28.9)

-.343

-.156

(-.476, -.211)

Neither

81 (10.5)

-.285

-.088

(-.467, -.104)

Agree*

371 (48.4)

Strongly agree

47 (6.1)

.416

.100

(.191, .640)

Provider's direct eye contact

Poor

10 (1.3)

.016

-.595

-.068

(-1.078, -.112)

Fair

128 (16.7)

.000

-.503

-.188

(-.658, -.348)

Good*

340 (44.3)

Very good

257 (33.5)

.001

.224

.106

(.097, .351)

Excellent

33 (4.2)

.000

.560

.114

(.275, .846)

Able to cope with life

Same/less

101 (13.2)

.014

-.068

-.137

(-.246, -.028)

Better*

405(52.7)

Much better

262 (34.1)

Provider told you the name of your illness

Yes

406 (52.9)

.000

.218

.109

(.106, .331)

No*

362 (47.1)

Provider told you to return if it gets worse

Yes*

486 (63.3)

No

282 (36.7)

.000

-.208

-.100

(-.324, -.092)

Expectation meet

Very much*

330 (43.0)

Certain

317 (41.3)

Only few

106 (13.7)

.000

-.492

-.170

(-.671, -.312)

Not at all

15 (2.0)

.001

-.659

-.091

(-1.053, -.265)


*References category (categories with highest frequency taken as reference categories)

Birhanu et al. BMC Health Services Research 2010 10:78   doi:10.1186/1472-6963-10-78

Open Data