Table 2

Instruments for assessing patients' experience and satisfaction

Instrument

Author


ABIM-10, American Board of Internal Medicine

Webster [34]


CSQ, Consultation Satisfaction Questionnaire

Baker [35]


CSS, Consumer Satisfaction Survey

Defossez [21]


"dialogue", consultation satisfaction questionnaire

National Clinical Audit Centre [36]


EUROPEP

Klingenberg [37]


GPAS, General Practice Assessment Survey

National Primary Care Research a. Development Centre [20]


IPQ, Improving Practice Questionnaire

Greco [38]


KPF-A

Brinkmann [39]


KPF, Kölner Patientenfragebogen

Pfaff [40]


McKinley et al.

McKinley [22]


MISS-21, Medical Interview Satisfaction Scale

Meakin [41]


OPEQ, Outpatient Experiences Questionnaire

Garratt [42]


PDRQ-9, Patient-Doctor-Relationship Questionnaire

Van der Feltz-Cornelis [43]


PEQ, Patient Experience Questionnaire

Steine [23]


PSQ, Patient Satisfaction Questionnaire

Grogan [44]


QP-Qualitätspraxen

Nubling [45]


Qualiskope-A

Gericke [46]


REPERES-60, Recherche Evaluative sur la Performance des Réseaux de Santé

Defossez [21]


SOSQ, Seattle Outpatient Satisfaction Questionnaire

Fan [25]


ZAP - Zufriedenheit in der ambulanten Versorgung - Qualität aus Patientensicht

Bitzer [47]


Reimann and Strech BMC Health Services Research 2010 10:332   doi:10.1186/1472-6963-10-332

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