Table 1

Discussion guide for FGDs with professionals
Describe the chain of command at your work place
If you encounter problems during work, who do you contact?
How do you know who to contact in case of problems—is there ever any doubt who to
Describe the chain of command at your work place
If you encounter problems during work, who do you contact?
How do you know who to contact in case of problems—is there ever any doubt who to contact?
What is usually most disturbing for you during a working day?
When there are problems with communication, who do you feel is usually most affected?
 Prompt: You? the patient? other parties?
Describe an incident that was troublesome to you related to communication?
 Prompt: What happened? who was involved? how would you have liked the incident to have been handled?
Describe an incident with successful communication?
 Prompt: What happened? who was involved? what made the incident successful?
Describe the leadership at your workplace
 Prompt: What do you think their role is? is concern for your work situation shown? if so, please describe
Has the situation changed after the merger of the two departments? If so, please describe how
 Prompt: do you think communication problems you have described have improved? have they escalated?

Widmark et al.

Widmark et al. BMC Nursing 2012 11:10   doi:10.1186/1472-6955-11-10

Open Data