Table 4

Effect of nurse background on proportion of calls sent to self care (211 nurses taking 231,112 calls)

Characteristic

Odds ratio* (95% CI)

p-value


Length of nursing experience

0.60

< 10 years

1

10–19 years

1.04 (0.95, 1.14)

20+ years

1.14 (1.04, 1.25)


Main type of experience

0.025

Hospital

1

Community

0.90 (0.86, 0.95)

Mixed/other

0.96 (0.92, 1.01)


Months worked in NHS 24

0.20

0–11

1

12–23

1.04 (0.95, 1.14)

24+

1.08 (0.99, 1.19)


* odds ratio from multi-level model adjusted for age and sex of patient and time of call

O'Cathain et al. BMC Medical Informatics and Decision Making 2007 7:39   doi:10.1186/1472-6947-7-39

Open Data