Table 2

Median frequency (quartiles) of verbal behaviour

Guidelines n = 10

Implicit n = 11

Explicit n = 8


Doctors

Information-giving

31 (27–39)

40 (37–57)

42 (31–47)

Information-seeking

6 (5–10)

3 (3–5)

7 (6–9)

Social talk

1 (0–1)

0 (0-0)

0 (0–1)

Positive talk

5 (3–9)

6 (2–10)

8 (6–9)

Negative talk

1 (0–1)

0 (0-0)

0 (0–1)

Partnership building

3 (3–4)

3 (1–5)

3 (2–5)

Registering other

18 (12–23)

9 (6–20)

20 (13–25)

Pause

6 (3–7)

4 (1–6)

1 (0–4)

Patients

Information-giving

17 (12–21)

16 (7–21)

14 (12–21)

Information-seeking

3 (1–5)

3 (2–3)

5 (2–9)

Social talk

1 (0–2)

0 (0–1)

0 (0–2)

Positive talk

12 (11–15)

7 (5–18)

12 (10–13)

Negative talk

2 (0–3)

0 (0–1)

1 (1–2)

Partnership building

0 (0–1)

0 (0-0)

0 (0–1)

Registering other

15 (6–23)

8 (2–18)

11 (7–25)

Pause

1 (1–4)

1 (0–1)

0 (0–1)


Footnote: Items in bold indicate statistically significant differences across the arms of the trial using Kruskal Wallis tests. Doctors'behaviour: Information seeking χ2 = 11.2, df 2, P < 0.004 and Pauses χ2 = 6.1, df 2, P < 0.04. Patients' behaviour: negative talk χ2 = 8.7, df 2, P < 0.01.

Kaner et al. BMC Medical Informatics and Decision Making 2007 7:2   doi:10.1186/1472-6947-7-2

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