Table 6 |
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|
Patient satisfaction (Europep Questionnaire) |
||
|
CP |
HP |
|
|
|
||
|
Questions/items % of answer excellent |
%e |
%e |
|
|
||
|
Relation and communication |
||
|
1. Making you feel you had time during consultation? * |
61.7 |
75.4 |
|
2. Interest in your personal situation?* |
60.3 |
73.7 |
|
3. Making it easy for you to tell him or her about your problem?* |
62.9 |
71.6 |
|
4. Involving you in decisions about your medical care? |
58.4 |
61.8 |
|
5. Listening to you? * |
67.1 |
80.2 |
|
6. Keeping your records and data confidential? * |
75.4 |
83.5 |
|
|
||
|
Medical care |
||
|
7. Quick relief of your symptoms? |
27.6 |
25.3 |
|
8. Helping you to feel well so that you can perform your normal daily activities? |
41.2 |
45.6 |
|
9. Thoroughness? * |
56.5 |
70.0 |
|
10. Physical examination of you? * |
52.6 |
47.3 |
|
11. Offering you services for preventing diseases (screening, health checks, immunizations) |
48.7 |
46.0 |
|
|
||
|
Information and support |
||
|
12. Explaining the purpose of tests and treatments? |
60.2 |
63.8 |
|
13. Telling you what you wanted to know about your symptoms and/or illness? |
60.2 |
63.3 |
|
14. Helping you deal with emotional problems related to your health status?* |
49.7 |
60.3 |
|
15. Helping you understand the importance of following his or her advice? |
51.0 |
50.6 |
|
|
||
|
Continuity and cooperation |
||
|
16. Knowing what s/he had done or told you during earlier contacts? * |
53.4 |
65.1 |
|
17. Preparing you for what to expect from specialist or hospital care? |
55.7 |
56.3 |
|
|
||
|
Facilities availability and accessibility |
||
|
18. The helpfulness of the staff (other than the doctor)? |
66.1 |
72.4 |
|
19. Getting an appointment to suit you? |
1.2 |
1.8 |
|
20. Getting through to the practice on telephone? * |
72.1 |
56.9 |
|
21. Being able to speak to the general practitioner on the telephone? |
58.3 |
60.0 |
|
22. Waiting time in the waiting room? * |
38.1 |
54.5 |
|
23. Providing quick services for urgent health problems? |
71.6 |
71.0 |
|
|
||
|
*Significant differences between groups using logistic regression with age, gender, education and chronicity as additional cofactors eproportion of ,,excellent" answers |
||
|
Marian et al. BMC Complementary and Alternative Medicine 2008 8:52 doi:10.1186/1472-6882-8-52 |
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