Exploring consumer and pharmacist views on the professional role of the pharmacist with respect to natural health products: a study of focus groups

Della Kwan¹ , Heather S Boon² , Kristine Hirschkorn² , Sandy Welsh³ , Tannis Jurgens⁴ , Lynda Eccott⁵ , Shirley Heschuk⁶ , Glenn G Griener⁷ and Jillian C Cohen-Kohler²

¹Department of Health Policy, Management and Evaluation, Faculty of Medicine, University of Toronto, Toronto, Canada

²Leslie Dan Faculty of Pharmacy, University of Toronto, Toronto, Canada

³Department of Sociology, Faculty of Arts and Science, University of Toronto, Toronto, Canada

⁴College of Pharmacy, Dalhousie University, Halifax, Canada

⁵Faculty of Pharmaceutical Sciences, University of British Columbia, Vancouver, Canada

⁶Faculty of Pharmacy and Pharmaceutical Sciences, University of Alberta, Edmonton, Canada

⁷School of Public Health & Department of Philosophy, University of Alberta, Edmonton, Canada

author email corresponding author email

BMC Complementary and Alternative Medicine 2008, 8:40doi:10.1186/1472-6882-8-40


Published:	14 July 2008

Abstract

Background

Natural health products (NHPs) such as herbs, vitamins and homeopathic medicines, are currently available for sale in most Canadian pharmacies. However, most pharmacists report that they have limited knowledge about these products which have been regulated in Canada as a specific sub-category of drugs. In this paper, consumers' and practicing pharmacists' perceptions of pharmacists' professional responsibilities with respect to NHPs are examined.

Methods

A total of 16 focus groups were conducted with consumers (n = 50) and pharmacists (n = 47) from four different cities across Canada (Vancouver, Edmonton, Toronto, and Halifax).

Results

In this paper, we illustrate the ways in which pharmacists' professional responsibilities are impacted by changing consumer needs. Many consumers in the study utilized a wide range of information resources that may or may not have included pharmacists. Nevertheless, the majority of consumers and pharmacists agreed that pharmacists should be knowledgeable about NHPs and felt that pharmacists should be able to manage drug-NHPs interactions as well as identify and evaluate the variety of information available to help consumers make informed decisions.

Conclusion

This paper demonstrates that consumers' expectations and behaviour significantly impact pharmacists' perceptions of their professional responsibilities with respect to NHPs.