Email updates

Keep up to date with the latest news and content from BMC Musculoskeletal Disorders and BioMed Central.

Open Access Research article

The Italian version of the Physical Therapy Patient Satisfaction Questionnaire - [PTPSQ-I(15)]: psychometric properties in a sample of inpatients

Carla Vanti1, Paolo Pillastrini1*, Marco Monticone2, Daniele Ceron3, Francesca Bonetti4, Raffaella Piccarreta5, Andrew Guccione6 and Francesco Saverio Violante7

Author Affiliations

1 Department of Biomedical and Neuromotor Sciences, Alma Mater Studiorum University of Bologna, Bologna, Italy

2 Operative Unit of Physical and Rehabilitation Medicine, Scientific Institute of Lissone, Salvatore Maugeri Foundation, IRCCS, Milan, Italy

3 Clinical Tutor Master in Manual Therapy and Musculoskeletal Rehabilitation, University of Padova, Padova, Italy

4 Physioup Bonetti Physiotherapy Studio, Rome, Italy

5 Department of Decision Sciences, L.Bocconi University, Milano, Italy

6 Department of Rehabilitation Science, College of Health and Human Services, George Mason University, Fairfax, VA 22030, USA

7 Department of Medical and Surgical Sciences, Alma Mater Studiorum University of Bologna, Bologna, Italy

For all author emails, please log on.

BMC Musculoskeletal Disorders 2014, 15:135  doi:10.1186/1471-2474-15-135

Published: 23 April 2014



In a previous study we described the translation, cultural adaptation, and validation of the Italian version of the PTPSQ [PTPSQ-I(15)] in outpatients. To the authors’ knowledge, the PTPSQ was never studied in a hospital setting.

The aims of this study were: (1) to establish the psychometric properties of the Physical Therapy Patient Satisfaction Questionnaire [PTPSQ- I(15)] in a sample of Italian inpatients, and (2) to investigate the relationships between the characteristics of patients and physical therapists and the indicators of satisfaction.


The PTPSQ-I(15) was administered to inpatients in a Physical Medicine and Rehabilitation Unit. Reliability of the PTPSQ-I(15) was measured by internal consistency (Cronbach’s α) and test-retest stability (ICC 3,1). The internal structure was investigated by factor analysis. Divergent validity was measured by comparing the PTPSQ-I(15) with a Visual Analogue Scale (VAS) for pain and with a 5-point Likert-type scale evaluating the Global Perceived Effect (GPE) of the physical therapy treatment.


The PTPSQ-I(15) was administered to 148 inpatients, and 73 completed a second administration. The PTPSQ-I(15) showed high internal consistency (α = 0.949) and test-retest stability (ICC = 0.996). Divergent validity was moderate for the GPE (r = − 0.502, P < 0.001) and strong for the VAS (r = −0.17, P = 0.07). Factor analysis showed a one-factor structure.


The administration of PTPSQ-I(15) to inpatients demonstrated strong psychometric properties and its use can be recommended with Italian-speaking population. Further studies are suggested on the concurrent validity and on the psychometric properties of the PTPSQ-I(15) in different hospital settings or with other pathological conditions.

Patient satisfaction; Physical therapy; Hospital; Quality of health care; Outcome assessment (health care)