Open Access Research article

The Italian version of the Physical Therapy Patient Satisfaction Questionnaire - [PTPSQ-I(15)]: psychometric properties in a sample of inpatients

Carla Vanti1, Paolo Pillastrini1*, Marco Monticone2, Daniele Ceron3, Francesca Bonetti4, Raffaella Piccarreta5, Andrew Guccione6 and Francesco Saverio Violante7

Author Affiliations

1 Department of Biomedical and Neuromotor Sciences, Alma Mater Studiorum University of Bologna, Bologna, Italy

2 Operative Unit of Physical and Rehabilitation Medicine, Scientific Institute of Lissone, Salvatore Maugeri Foundation, IRCCS, Milan, Italy

3 Clinical Tutor Master in Manual Therapy and Musculoskeletal Rehabilitation, University of Padova, Padova, Italy

4 Physioup Bonetti Physiotherapy Studio, Rome, Italy

5 Department of Decision Sciences, L.Bocconi University, Milano, Italy

6 Department of Rehabilitation Science, College of Health and Human Services, George Mason University, Fairfax, VA 22030, USA

7 Department of Medical and Surgical Sciences, Alma Mater Studiorum University of Bologna, Bologna, Italy

For all author emails, please log on.

BMC Musculoskeletal Disorders 2014, 15:135  doi:10.1186/1471-2474-15-135

Published: 23 April 2014



In a previous study we described the translation, cultural adaptation, and validation of the Italian version of the PTPSQ [PTPSQ-I(15)] in outpatients. To the authors’ knowledge, the PTPSQ was never studied in a hospital setting.

The aims of this study were: (1) to establish the psychometric properties of the Physical Therapy Patient Satisfaction Questionnaire [PTPSQ- I(15)] in a sample of Italian inpatients, and (2) to investigate the relationships between the characteristics of patients and physical therapists and the indicators of satisfaction.


The PTPSQ-I(15) was administered to inpatients in a Physical Medicine and Rehabilitation Unit. Reliability of the PTPSQ-I(15) was measured by internal consistency (Cronbach’s α) and test-retest stability (ICC 3,1). The internal structure was investigated by factor analysis. Divergent validity was measured by comparing the PTPSQ-I(15) with a Visual Analogue Scale (VAS) for pain and with a 5-point Likert-type scale evaluating the Global Perceived Effect (GPE) of the physical therapy treatment.


The PTPSQ-I(15) was administered to 148 inpatients, and 73 completed a second administration. The PTPSQ-I(15) showed high internal consistency (α = 0.949) and test-retest stability (ICC = 0.996). Divergent validity was moderate for the GPE (r = − 0.502, P < 0.001) and strong for the VAS (r = −0.17, P = 0.07). Factor analysis showed a one-factor structure.


The administration of PTPSQ-I(15) to inpatients demonstrated strong psychometric properties and its use can be recommended with Italian-speaking population. Further studies are suggested on the concurrent validity and on the psychometric properties of the PTPSQ-I(15) in different hospital settings or with other pathological conditions.

Patient satisfaction; Physical therapy; Hospital; Quality of health care; Outcome assessment (health care)