Table 2

Positive encounters in terms of feeling respected among long-term sick-listed patients and their contact with social insurance office staff
Type of positive encounter with: (n = social insurance office staff/healthcare staff) Social insurance office staff Healthcare office staff
n = 4622 n = 5277
AR (95% CI) AR(95% CI)
Treated me with respect (n = 2956/3223) 89.5% (87.6-91.4)* 80.2% (77.2-83.2)
Listened to me (n = 2950/3224) 89.0% (87.0-90.9)* 80.3% (76.7-83.9)
Nice/pleasant behaviour (n = 2942/3160) 87.9% (85.8-90.0)* 77.1% (73.4-80.6)
Believed me (n = 2913/3201) 85.5% (83.4-87.7)* 66.0% (62.2-69.7)
Answered my questions (n = 2820/2962) 78.0% (75.6-80.4)* 66.6% (62.8-70.3)
Was competent (n = 2677/2787) 64.5% (64.5-69.7) 61.8% (58.2-65.5)
Showed engagement (n = 2604/2754) 63.5% (60.9-66.1)* 55.5% (52.0-59.0)
Let me take responsibility (n = 2612/2806) 62.8% (60.2-65.4)* 38.6% (35.4-41.8)
Made reasonable demands (n = 2545/2599) 60.4% (57.9-62.9)* 46.9% (43.6-50.2)
Took time with me during our meetings (n = 2514/2492) 57.6% (55.1-60.1) 55.1% (51.4-58.8)
Believed in my ability to work (n = 2536/2751) 57.6% (54.9-60.2)* 27.2% (24.6-29.7)
Gave adequate information (n = 2371/2456) 51.8% (49.3-54.2)* 39.2% (36.0-42.4)
Defended me/was on my side (n = 2291/2293) 48.3% (45.9-50.6)* 38.3% (35.4-41.2)
Supported my suggestions for solutions (n = 2207/2254) 44.6% (42.3-46.9)* 33.4% (30.7-36.1)
Was easy to get an appointment with (n = 2134/2142) 41.5% (39.2-43.7)* 19.0% (17.1-21.0)
Was supportive and encouraging (n = 1951/1957) 36.0% (34.0-38.0) 33.4% (30.7-36.1)
Showed that he/she liked me (n = 1804/1744) 31.9% (30.0-33.7)* 25.9% (23.7-28.2)
Did something “extra” (n = 1451/1406) 22.5% (21.0-24.0)* 14.8% (13.4-16.2)
Talked about him-/herself (n = 697/669) 8.7% (7.9-9.5)* 5.6% (4.9-6.2 )

The results are compared to similar encounters with healthcare staff. Results are presented as population proportional attributable risk (AR) with 95% confidence intervals (CI). A * means that CIs were not overlapping.

Lynöe et al.

Lynöe et al. BMC Public Health 2013 13:268   doi:10.1186/1471-2458-13-268

Open Data