Table 10

Frequencies and percentages of quality practices in the criterion Key Performance Results

9. Key performance results

n

%

9a. Financial results

The organization has measures and/or indicators of its financial results

11

42,31

9b. External results

The organization has measures and/or indicators regarding the quality of the service delivered

1

3,85

The organization has measures and/or indicators regarding the partners management

5

19,23

9c. Results on processes

The organization has measures and/or indicators of the process efficiency

3

11,53

Marques et al. BMC Public Health 2011 11:123   doi:10.1186/1471-2458-11-123