Table 1

Non-attendance rates for patients sent a SMS reminder and those not sent a SMS reminder

SMS appointment reminders

No SMS appointment reminders

Non-attendance rate reduction (%) with SMS reminders



TOTAL outpatient appointments

Non-attendance appointment numbers (%)

Cancellations by patients (%)

TOTAL outpatient appointments

Non-attendance appointment numbers (%)

Cancellations by patients (%)


447

50 (11.2)

60 (13.4)

9512

1720 (18.1)

1016 (10.7)

6.9


N = 9959

Koshy et al. BMC Ophthalmology 2008 8:9   doi:10.1186/1471-2415-8-9

Open Data