Table 5

Methods of communication used between staff within the facility
Modes of communication about a resident’s care needs Frequency of use
Never Sometimes Often Always
Handover N = 111 0.0% 4.5% 16.2% 79.3%
Verbal communication Face to Face communication N=113 0.0% 7.1% 39.8% 53.1%
Phone N = 100 3.0% 31.0% 30.0% 36.0%
Communication diary N = 83 2.4% 18.1% 33.7% 45.8%
Written communication Handwritten notes/progress notes N = 97 5.2% 27.8% 23.7% 43.3%
White board/notice board N = 73 47.9% 24.7% 8.2% 19.2%
Folder at nurses station N = 88 6.8% 17.0% 27.3% 48.9%
Email N = 75 29.3% 28.0% 24.0% 18.7%
Electronic communication Electronic messages N = 80 27.5% 17.5% 17.5% 37.5%

Gaskin et al.

Gaskin et al. BMC Geriatrics 2012 12:40   doi:10.1186/1471-2318-12-40

Open Data