|
Items and response rates (%), missing values and means for positive communication and active listening items (N = 524) |
|||||||
| Totally disagree |
Disagree |
Neutral |
Agree |
Totally agree |
Missing |
Mean (Sd) |
|
|
|
|||||||
| Positive communication The GP... |
|||||||
| 1. tells the patient that he/she is not suffering from a serious illness |
1.5 |
16.2 |
48.1 |
20.0 |
13.9 |
0.2 |
3.29 (.95) |
| 2. communicates the cause of the complaints clearly |
7.6 |
22.7 |
38.0 |
27.3 |
4.0 |
0.4 |
2.97 (.99) |
| 3. makes a favourable prognosis on the course of the complaints |
.2 |
6.9 |
55.9 |
30.3 |
6.7 |
0 |
3.36 (.72) |
|
|
|||||||
| Never |
Rarely |
Sometimes |
Regularly |
Always |
Missing |
Mean (Sd) |
|
| Active listening The GP... |
|||||||
| 1. shows not to be distracted during the consultation |
1.0 |
7.1 |
30.5 |
37.8 |
23.3 |
0.4 |
3.76 (.92) |
| 2. is not off-hand or hasty |
1.1 |
8.8 |
33.4 |
39.3 |
17.0 |
0.4 |
3.62 (.91) |
| 3. listens attentively |
1.5 |
8.4 |
22.1 |
38.4 |
29.6 |
0 |
3.86 (.99) |
| 4. gives the patient time and space to present his problem |
2.1 |
13.0 |
26.1 |
41.0 |
17.6 |
0.2 |
3.59 (.99) |
| 5. uses exploring questions |
6.5 |
34.0 |
30.7 |
23.5 |
5.0 |
0.4 |
3.30 (.82) |
| 6. is good in leading the conversation |
2.3 |
24.8 |
34.7 |
31.5 |
5.5 |
1.1 |
3.13 (.93) |
| 7. expresses understanding non-verbally |
9.2 |
26.9 |
27.7 |
30.0 |
6.1 |
0.2 |
2.97 (1.09) |
Fassaert et al. BMC Family Practice 2008 9:38 doi:10.1186/1471-2296-9-38 |
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