Table 2 |
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|
Loadings of principal components of national GP patient survey evaluative items (n = 23) after excluding those sections items not relating to general primary care (bolded items load > 0.3) |
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|
Component |
|||
|
|
|||
|
1 |
2 |
3 |
|
|
|
|||
|
q1 Getting into the building |
0.110 |
-0.023 |
0.230 |
|
q2 Cleanliness of GP surgery |
0.065 |
0.154 |
0.332 |
|
q4 Helpfulness of receptionists |
0.054 |
0.150 |
0.597 |
|
q5 Getting through on the phone |
0.025 |
0.072 |
0.623 |
|
q14 How feel about how long wait |
0.194 |
0.128 |
0.496 |
|
q17 Satisfaction with opening hours |
0.073 |
0.218 |
0.575 |
|
q20 Last time saw doctor – how good at giving you enough time |
0.016 |
0.768 |
0.175 |
|
q20 Last time saw doctor – how good at asking about your symptoms |
0.160 |
0.852 |
0.143 |
|
q20 Last time saw doctor – how good at listening to you |
0.191 |
0.877 |
0.135 |
|
q20 Last time saw doctor – how good at explaining tests and treatments |
0.243 |
0.780 |
0.211 |
|
q20 Last time saw doctor – how good at involving you in decisions |
0.212 |
0.809 |
0.214 |
|
q20 Last time saw doctor – how good at treating you with care and concern |
0.200 |
0.886 |
0.192 |
|
q20 Last time saw doctor – how good at taking your problems seriously |
0.184 |
0.838 |
0.214 |
|
q23 Getting an appointment with practice nurse |
0.235 |
0.141 |
0.409 |
|
q24 Last time saw practice nurse – how good at giving you enough time |
0.694 |
0.210 |
0.222 |
|
q24 Last time saw practice nurse – how good at asking about your symptoms |
0.886 |
0.279 |
0.190 |
|
q24 Last time saw practice nurse – how good at listening to you |
0.926 |
0.176 |
0.152 |
|
q24 Last time saw practice nurse – how good at explaining tests and treatments |
0.913 |
0.183 |
0.195 |
|
q24 Last time saw practice nurse – how good at involving you in decisions |
0.918 |
0.188 |
0.211 |
|
q24 Last time saw practice nurse – how good at treating you with care and concern |
0.940 |
0.110 |
0.102 |
|
q24 Last time saw practice nurse – how good at taking your problems seriously |
0.952 |
0.132 |
0.152 |
|
q25 Overall quality of care provided by practice nurse |
0.836 |
0.117 |
0.224 |
|
q31 Satisfaction with care at GP surgery |
0.342 |
0.400 |
0.630 |
|
|
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|
Campbell et al. BMC Family Practice 2009 10:57 doi:10.1186/1471-2296-10-57 |
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