Table 2

The semi-structured interview guide covered the following themes and questions

1. Personal information about the patient

• Tell me about yourself – age, family, job and illness(es).

• For how long have you been a patient of this GP?

• Have you been a patient of other GPs?

2. Description and assessment of the observed consultation

• Describe the consultation with the GP, where I was present.

• What is your assessment of the encounter? Try to find words to describe it.

• Were you satisfied with the GP?

• What does it take for you to be satisfied with your GP?

3. Experience with this GP and GPs in general

• Do you know this GP?

• If no: Would you see the same GP again?

• Do you have a regular GP?

• How often do you visit your healthcare center?

• Who do you consult? Your regular GP or an unfamiliar GP?

• Describe some good experiences at the GP.

• Describe some bad experiences at the GP.

4. The importance of relational continuity

• Is it important to you that your GP knows you?

• If yes, explain how and when it is important.

5. Comparison between satisfaction with the GP and the health system in general

• Do you have any experiences with other areas of the healthcare system?

Frederiksen et al. BMC Family Practice 2009 10:47   doi:10.1186/1471-2296-10-47