Table 2

Perceived benefits of quality measurement and improvement on practice and patients

Benefits for Practice

Benefits for Patients


Efficiency, standardization

N = 29; 74%

More appropriate, effective care

N = 33; 84%


Patient retention/satisfaction

N = 28; 71%

Improved timeliness of care

N = 26; 66%


Improved reputation

N = 26; 66%

Patient safety

N = 18; 45%


Clinical staff retention/satisfaction

N = 23; 58%

Access to information

N = 15; 39%


Improved patient outcomes

N = 20; 50%

Communication with physicians

N = 14; 37%


Improved revenues

N = 15; 39%

Care coordination

N = 13; 34%


Support staff retention/satisfaction

N = 11; 29%

Access to care

N = 11; 29%


Ability to satisfy external requirements

N = 7; 18%

Interaction with other staff

N = 11; 29%


Factors cited as benefits of quality measurement and improvement, reported in percentages of physicians who reported them.

Wolfson et al. BMC Family Practice 2009 10:14   doi:10.1186/1471-2296-10-14

Open Data