Table 1 |
||||||
|
Thematic Content of Professionalism Narratives Within the Medical- Clinical Interaction Domain |
||||||
|
Theme |
% |
Subcategory |
#Pos |
#Neg |
#Hyb |
#Tot* |
|
|
||||||
|
1. Manifesting respect or disrespect in clinical interactions with patients, families, colleagues, and coworkers |
33.7 |
a. Respecting patients'/families' decisions, wishes, or needs |
14 |
8 |
9 |
31 |
|
b. Acting respectfully with patients/families in challenging situations |
12 |
7 |
3 |
22 |
||
|
c. Having disrespect toward/from colleagues |
1 |
14 |
2 |
17 |
||
|
d. Treating patient as a person and not a disease carrier |
1 |
1 |
0 |
2 |
||
|
e. Using appropriate language/interaction with a patient/colleague |
1 |
10 |
1 |
12 |
||
|
f. Being respectful to stigmatized populations |
4 |
9 |
2 |
15 |
||
|
g. Using inappropriate humor/comments (behind the patient's back) |
0 |
21 |
1 |
22 |
||
|
h. Criticizing others |
2 |
1 |
0 |
3 |
||
|
i. Showing disrespect toward the profession/negative attitudes |
0 |
3 |
0 |
3 |
||
|
|
||||||
|
2. Managing communication challenges with patients and families |
16.7 |
a. Handling difficult situations/conversations with patients/families |
25 |
3 |
6 |
34 |
|
b. Communicating in a caring and compassionate way |
4 |
3 |
0 |
7 |
||
|
c. Communicating with angry/resistant patients or families |
22 |
0 |
0 |
22 |
||
|
|
||||||
|
3. Demonstrating responsibility, pride, knowledge, and thoroughness |
9.8 |
a. Displaying responsibility, honesty, and integrity |
3 |
12 |
0 |
15 |
|
b. Acquiring updated knowledge/lifelong learning |
0 |
0 |
0 |
0 |
||
|
c. Thoroughly investigating patients' problems |
8 |
7 |
1 |
16 |
||
|
d. Striving toward excellence |
6 |
0 |
0 |
6 |
||
|
e. Acknowledging your limitations |
0 |
0 |
0 |
0 |
||
|
f. Having pride in work |
0 |
0 |
0 |
0 |
||
|
|
||||||
|
4. Spending time taking care of patients, patients' education, and understanding |
26.0 |
a. Spending time to talk and answer patients'/families' needs for information and support |
54 |
8 |
3 |
65 |
|
b. Spending time with patients, listening respectfully, learning their history and concerns |
17 |
3 |
2 |
22 |
||
|
c. Communicating in a level/language that patients can understand |
2 |
0 |
0 |
2 |
||
|
d. Taking full responsibility for patient care and informing health care providers and caregivers |
7 |
2 |
0 |
9 |
||
|
|
||||||
|
5. Going above and beyond, caring, and altruism |
6.6 |
No subcategories |
20 |
3 |
2 |
25 |
|
|
||||||
|
6. Communicating and working in teams |
5.6 |
No subcategories |
9 |
12 |
0 |
21 |
|
|
||||||
|
7. Unclear stories |
3.2 |
General comments without a specific story |
12 |
|||
|
|
||||||
|
*The total number of narratives exceeds 377 because a single story may have been classified more than once under different thematic categories. |
||||||
|
Bernard et al. BMC Emergency Medicine 2011 11:11 doi:10.1186/1471-227X-11-11 |
||||||
