Skip to content


Contact us

We are upgrading our APC payment system which will result in down time between 8.00pm (GMT) Saturday the 20th January until 8.00am (GMT) Sunday the 21st of January.

During this time you can start to submit your manuscript but will not be able to complete it. However you can save your process and complete it after 8.00am (GMT) Sunday the 21st of January.

We are sorry for any inconvenience during this essential upgrade.

The team at BioMed Central understands how important it is to be available to customers and provide the right support as quickly as possible. Should you have any queries, the Global Open Research Support Team is here to help 24 hours a day, Monday through Friday. We have support available during the weekends too, so please feel free to contact us on a Saturday or Sunday and we will get back to you very soon.

Many of our customers prefer seeing if an answer is already available online before getting in touch so we have created pages addressing the most common queries we receive from our customers.
Areas covered include general questions about open access, login, how to check the status of a manuscript and paying an article-processing charge. 
If you can’t find what you are looking for on our Support FAQ pages please feel free to contact us directly using the options available below.

Online Support:

  1. Check our Support FAQs
  2. Submit an online query
  3. Email:

Customers in the UK, call free on 0800 389 8136
All other customers, call +44 (0) 20 3192 2009

BioMed Central
Floor 6, 236 Gray's Inn Road
United Kingdom

For more information on the support we offer in Greater China, Japan and South Korea, please visit our Regional Support page.