Customer services contacts

Should you have any technical or service queries, the BioMed Central Customer Services team will be able to help. The Customer Services team are available Monday through Thursday, 9am to 6pm UK time and 9am to 5pm UK time on Friday. During off-peak hours, you may email us or use our automated mailbox to leave a voice message.

BioMed Central
Floor 6, 236 Gray's Inn Road
London WC1X 8HB
United Kingdom
Phone: 0800 389 8136 (UK)
Fax:+44 (0) 20 3192 2010

Customer services representatives

Alex Christoforou, Head of Customer Services and Membership

Alex Christoforou

Phone: +44 (0) 20 3192 2106

Eleanor Lee, Customer Services Executive

Eleanor Lee

Direct line: +44 (0) 20 3192 2009

Alex Francois, Customer Services Executive

Alex Francois

Direct line: +44 (0) 20 3192 2009

For customers in Japan, the BioMed Central Customer Service team is available Monday through Friday, 9:30am to 6pm, Japan time. During off-peak hours, you may email us at

Noriko Lebowitz, Journal and Author Services Executive – Japan

Noriko Lebowitz

Direct line: +81-3-6831-7532 (Direct) / 7000

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