Table 2

Mean scores of the CCOG items for the first and second interview *
Item Pre Post Difference
mean mean mean (95% CI) 
Section: Initiating the Session 2.9 2.6 0.3 (0.1 - 0.5)
 Greets patient 2.0 1.8 0.2 (-0.1 - 0.5)
 Introduces self and role 2.9 2.6 0.3 (-0.2 - 0.9)
 Demonstrates respect 2.0 2.0 0.0 (-0.2 - 0.3)
 Identifies and confirms problems list 3.1 2.5 0.6 (0.2 - 1.1)
 Negotiates agenda 4.2 4.1 0.1 (-0.4 - 0.6)
Section: Gathering Information 2.8 2.3 0.5 (0.2 - 0.9)
 Encourages patient to tell story 3.0 2.2 0.7 (0.3 - 1.2)
 Appropriately moves from open to closed questions 3.1 2.4 0.7 (0.2 - 1.1)
 Listens attentively 2.3 1.9 0.4 (0.1 - 0.8)
 Facilitates patient’s responses verbally and non-verbally 2.6 2.1 0.5 (0.1 - 0.9)
 Uses easily understood questions and comments 2.3 2.1 0.2 (-0.2 - 0.6)
 Clarifies patient´s statements 2.8 2.5 0.3 (-0.1 - 0.7)
 Establishes dates 3.5 2.5 1.0 (0.5 - 1.5)
Section: Understanding Patient´s Perspective 3.4 2.8 0.5 (0.2 - 0.9)
 Determines and acknowledges patient´s ideas re: cause 3.7 3.4 0.3 (-0.2 - 0.9)
 Explores patient´s concerns re: problem 3.1 2.5 0.6 (0.2 - 1.0)
 Encourages expression of emotions 3.1 2.8 0.3 (-0.1 - 0.7)
 Picks up/responds to verbal and non-verbal clues 3.4 2.8 0.6 (0.2 - 0.9)
Section: Providing Structure to Consultation 3.3 2.9 0.4 (0.1 - 0.8)
 Summarises at end of a specific line of inquiry 3.9 3.4 0.5 (-0.1 - 1.0)
 Progresses using transitional statements 3.3 2.9 0.4 (-0.1 - 0.9)
 Structures logical sequence 3.3 2.8 0.5 (0.1 - 1.0)
 Attends to timing 2.8 2.5 0.3 (-0.2 - 0.7)
Section: Building Relationship 2.7 2.3 0.4 (0.1 - 0.8)
 Demonstrates appropriate non-verbal behaviour 2.6 2.2 0.5 (-0.1 - 0.9)
 If reads or writes, doesn´t interfere with dialogue/rapport 2.7 2.3 0.4 (0.0 - 0.8)
 Is not judgemental 2.4 2.1 0.3 (-0.1 - 0.8)
 Empathises with and supports patient 2.9 2.4 0.5 (0.1 - 1.0)
 Appears confident 3.1 2.5 0.6 (0.1 - 1.1)
Section: Closing the Session 3.7 2.7 1.0 (0.6 - 1.4)
 Encourages patient to discuss any additional points 4.0 2.9 1.1 (0.6 - 1.6)
 Closes interview by summarising briefly 3.9 3.0 0.9 (0.4 - 1.4)
 Contracts with patient re next steps 2.9 2.0 0.9 (0.4 - 1.5)
 Total score 3.1 2.6 0.5 (0.2 - 0.8)

* 5-point scale of all items; pre and post (scale: 1 = excellent, 5 = deficient).

† 95% confidence interval.

Simmenroth-Nayda et al.

Simmenroth-Nayda et al. BMC Research Notes 2012 5:486   doi:10.1186/1756-0500-5-486

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