Table 4

Number of respondents, mean (standard deviation) and frequencies of item responses

Frequency (%)

Items/scale

N

Mean (SD)

0

1

2

3

4

Patient satisfaction

Help with physical afflictions ¹

1,085

1.56(1.27)

275 (25)

299 (28)

232 (21)

184 (17)

95 (9)

Help with mental afflictions ¹

933

1.27(1.30)

365 (39)

209 (22)

174 (19)

113 (12)

72 (8)

Outcome - conversation with professional ¹

995

1.55(1.10)

177 (18)

341 (34)

291 (29)

129 (13)

57 (6)

Overall treatment outcome ¹

1,072

1.47(1.03)

192 (18)

381 (36)

340 (32)

117 (11)

42 (4)

Enough time for contact/dialogue ¹

1,078

1.58(1.09)

187 (17)

354 (33)

316 (29)

171 (16)

50(5)

Clinicians' understanding of patient's situation¹

1,084

1.61(1.17)

230 (21)

275 (25)

324 (30)

193 (18)

62 (6)

Therapy/treatment suitability¹

1,077

1.36(1.10)

284 (26)

331 (31)

290 (27)

134 (12)

38 (4)

Follow-up actions carried out¹

1,034

1.59(1.16)

237 (23)

235 (23)

328 (32)

182 (18)

52 (5)

Communication¹

1,074

2.28(1.20)

108 (10)

168 (16)

289 (27)

331 (31)

178 (17)

Say in treatment package ¹

1,043

1.35(1.14)

294 (28)

312 (30)

255 (24)

139 (13)

43 (4)

Information about treatment options¹

1,070

1.30(1.21)

380 (36)

225 (21)

278 (26)

137 (13)

50 (5)

Information about psychological problems ¹

1,051

1.42(1.18)

307 (29)

246 (23)

297 (28)

151 (14)

50 (5)

Total score²

1,144

38.44(22.14)

Overall satisfaction ³

1,131

2.67(1.22)

273 (24)

192 (17)

377 (33)

211 (19)

78 (7)

Self-evaluated health

Mental health ⁴

1,143

2.12(1.29)

159 (14)

208 (18)

319 (28)

247 (22)

210 (18)

Physical health ⁴

1,148

2.05(1.12)

100 (9)

248 (22)

442 (39)

210 (18)

148 (13)

Sleeping difficulties ⁵

1,139

2.21(1.38)

203 (18)

123 (11)

301 (26)

254 (22)

258 (23)

Drug abuse when not incarcerated ⁵

1,127

1.36(1.49)

530 (47)

103 (9)

202 (18)

139 (12)

153 (14)

¹ 0 and 4 represent the worst and best possible patient experiences, respectively.

² 0 = worst possible experience, 100 = best possible experience

³ 0 = very dissatisfied, 1 = dissatisfied, 2 = so-and-so, 3 = satisfied and 4 = very satisfied

⁴ 0 = excellent, 1 = very good, 2 = good, 3 = fair and 4 = poor

⁵ 0 = no, 1 = rarely, 2 = yes, sometimes, 3 = yes, often and 4 = yes, all the time

Bjørngaard et al. BMC Health Services Research 2009 9:176   doi:10.1186/1472-6963-9-176