|
Suggestions (n = 38)* |
|
| Items |
No. of clients |
|
|
|
| Access |
|
| Increase awareness of service availability |
4 |
| Improve entrance |
1 |
| Prompt service (shorter waiting times) |
1 |
|
|
|
| Facilities |
|
| Expansion of premises & facilities |
10 |
| Improve privacy |
2 |
| Home visits |
2 |
| Increase staff members |
1 |
|
|
|
| Technical performance of staff |
|
| Improve advice (balanced advice with bf, ebm and formula) |
4 |
| Separate management for older babies |
1 |
| Improve advice given through telephone |
1 |
| Improve advice given for twins |
1 |
| Improve advice on further options |
1 |
| Work with other professionals to address secondary complaints |
1 |
|
|
|
| Communications with staff |
|
| Improve staff communication |
1 |
| Promote mother's autonomy over situation |
1 |
| Continuity with attending consultant |
3 |
|
|
|
| Interpersonal relationship |
|
| Give more encouragement |
2 |
| Give more empathy to mothers |
1 |
|
|
|
| Other |
|
| More research into treating low supply |
1 |
| "Tell us how to lobby for more resources... " |
1 |
|
*Clients could have given more than one suggestion | |
Chin and Amir BMC Health Services Research 2008 8:83 doi:10.1186/1472-6963-8-83 |
|