|
Most satisfactory aspects (n = 70)* |
|
| Items |
No. of clients |
|
|
|
| Access |
|
| Quick appointment |
5 |
| Wonderful resource/Availability of the service |
4 |
| Short waiting period |
1 |
|
|
|
| Facilities |
|
| Comfortable environment |
8 |
| Presence of other moms in similar situation |
6 |
| Satisfied with food (was provided/quality) |
5 |
| Free service |
2 |
| Availability of resources |
1 |
| Sufficient privacy |
1 |
| Follow up contact available |
1 |
| Sufficient time in day-stay appointment |
1 |
|
|
|
| Technical performance of staff |
|
| Staff were professional |
18 |
| Knowledgeable staff (satisfied with advice given) |
16 |
| Sufficient individual attention |
11 |
| Diagnosis – was made/made promptly |
4 |
| Written advice (was given/helpful) |
2 |
| Solved problem |
1 |
| Telephone consultations were helpful |
1 |
|
|
|
| Communication |
|
| Given options |
6 |
| Opportunity to discuss concerns |
1 |
|
|
|
| Interpersonal relationship with staff |
|
| Good staff attitude |
23 |
| Encouragement/Reassurance/Feedback |
13 |
| Staff were helpful |
1 |
|
*Clients could comment on more than one aspect of the visit(s) | |
Chin and Amir BMC Health Services Research 2008 8:83 doi:10.1186/1472-6963-8-83 |
|