|
Levels of satisfaction with services at BESS outpatient clinic (n = 12) |
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| Items |
Strongly disagree n (%) |
Disagree n (%) |
Neither n (%) |
Agree n (%) |
Strongly agree n (%) |
|
|
|||||
| Appointment booked within acceptable timeframe |
0 |
1 (8) |
2 (17) |
6 (50) |
3 (25) |
| Waiting time acceptable |
0 |
0 |
0 |
9 (75) |
3 (25) |
| Staff were professional |
1 (8) |
0 |
0 |
2 (17) |
9 (75) |
| Felt understood by GP/LC |
1 (8) |
1 (8) |
0 |
5 (42) |
5 (42) |
| Helpful advice/information |
1 (8) |
0 |
1 (8) |
4 (33) |
6 (50) |
| Given opportunity to discuss concerns |
1 (8) |
1 (8) |
0 |
6 (50) |
4 (33) |
| Satisfied overall |
1 (8) |
0 |
0 |
5 (42) |
6 (50) |
Chin and Amir BMC Health Services Research 2008 8:83 doi:10.1186/1472-6963-8-83 |
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