Table 7

The relationship between patient satisfaction with complaints handling by the committee, the hospital management and the professional and the decision on the complaint on the one hand, and the feeling that justice had been done on the other hand (N = 279)

Dependent variable: feeling that justice had been done

adjusted R2 = 0.42


Independent variables

Beta (standardised) (p-value)


Satisfaction with complaints handling by Committee

0.32 (0.000)

Satisfaction with complaints handling by Hospital management

0.15 (0.009)

Satisfaction with complaints handling by Professional

0.21 (0.000)

The decision on the complaint (1 = complaint was well-founded, 0 = other decisions)

0.22 (0.000)


Friele et al. BMC Health Services Research 2008 8:199   doi:10.1186/1472-6963-8-199

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