Table 4

The proportions of receiving laboratories dissatisfied with specimen referral services

Risk of dissatisfaction

Public (%)

Private (%)

All (%)

Properly identified specimen

3/10(30.0)

1/4(25.0)

4/14(28.6)

Clear and accurate test request

4/10 (40.0)

2/4(50.0)

6/14(42.9)

Properly collected and transported specimen

3/10(30.0)

1/4(25.0)

4/14(28.6)

Availability of equipment

4/10 (40.0)

1/4(25.0)

5/14(35.7)

Communication between laboratories

4/10 (40.0)

2/4(50.0)

6/14(42.9)

Timely results feed back to the sending laboratory

1/10(10.0)

1/4(25.0)

2/14(14.5)

Mfinanga et al. BMC Health Services Research 2008 8:171   doi:10.1186/1472-6963-8-171