Table 1

Process factors and outcomes in compound complaint decisions (n=427)
Case process factor [Range]
Complaint delay, mean 3 months, 18 days 1 day – 47 months, 5 days
Lawyer involvement 20 (5%)
General practitioners involved, mean 1.33 1-4
Event duration, mean 4 months, 6 days 1 day – 83 months, 5 days
Case management duration, mean 14 months, 7 days 2 months, 3 days – 72 months, 5 days
Expert witness involvement 393 (92%)
Decision outcome
Discipline * 114 (27%)

(*) one or more GPs disciplined (criticism or professional conduct disputed, see text).

Birkeland et al.

Birkeland et al. BMC Health Services Research 2013 13:9   doi:10.1186/1472-6963-13-9

Open Data