Table 2

Items’ origin
Previous BPO/HPO studies: McCormack[20](M); 10 items Gemmel et al.[40](G); 10 items Operations Management in healthcare: Măruster et al. [17]Vissers & Beech [11]Langabeer [15] Quality Management in healthcare: Berg et al. [33]Van den Heuvel [46] Process Management: Hinterhuber [45]Edwards et al. [47]Reijers [48]Hammer [49]
PV 1 (M + G) 3, 4, 8, 9, 10 6, 7, 11
2 (M + G)
5 (M + G)
PS 4 (G) 2, 3, 5, 6, 7, 8 1
PJ 2 (M + G) 1, 4, 5, 6
3 (M + G)
PMM 1 (M + G) 3, 5, 6 7
2 (M + G)
4 (M)
8 (M + G)
9 (G)
PVB 4 (M) 1, 2, 3, 5, 6, 7

Gonçalves et al.

Gonçalves et al. BMC Health Services Research 2013 13:475   doi:10.1186/1472-6963-13-475

Open Data