Open Access Highly Accessed Research article

Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices

Pedro D Gonçalves, Marie Louise Hagenbeek* and Jan M H Vissers

Author Affiliations

Institute of Health Policy and Management, Erasmus University Rotterdam, Rotterdam, The Netherlands

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BMC Health Services Research 2013, 13:475  doi:10.1186/1472-6963-13-475

Published: 13 November 2013

Additional files

Additional file 1:

Indicators for hospital production, service, and available resources.

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Additional file 2:

The HPO-measurement tool after testing.

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